FAQs

  • We're based in Mount Pleasant and regularly serve the entire Charleston Lowcountry including Charleston, Mount Pleasant, Isle of Palms, Sullivan's Island, Kiawah, Seabrook, Folly Beach, and surrounding areas. We also travel throughout South Carolina, Western North Carolina and the Southeast for destination weddings. Travel fees may apply for events more than 50 miles from Mount Pleasant.

  • Yes! Echo Groove Events is a registered LLC in South Carolina with $1 million in general liability insurance. We can provide certificates of insurance listing your venue as an additional insured (required by most venues).

  • We require a 25% deposit to secure your date, with the remaining balance due 14 days before your event. We accept checks, bank transfers, Venmo, and credit cards (3% processing fee applies to credit cards). Payment schedule and terms are clearly outlined in your contract.

  • We understand life happens. Our cancellation policy is:

    • 90+ days before event: Deposit forfeited, remaining balance refunded

    • 60-90 days: 50% of total contract owed

    • 30-60 days: 75% of total contract owed

    • Less than 30 days: 100% of total contract owed

    *For force majeure events (severe weather, pandemic restrictions, venue closure beyond your control), we offer rescheduling options or partial refunds. Full details are in your contract.

  • It's a collaborative process! Here's how it works:

    1. Initial Consultation: We discuss your overall vibe, must-play songs, and do-not-play lists

    2. Planning Questionnaire: You'll complete our detailed questionnaire about 6-8 weeks before your wedding, covering ceremony music, dinner music, first dance, parent dances, and general reception vibe

    3. Your Input + Our Expertise: You tell us your favorites, we fill in the gaps with crowd-pleasers that match your style

    4. Flexibility: We read the room and adjust on the fly—if your guests love 90s hip-hop, we'll lean into it!

    You have as much or as little control as you want. Some couples give us a 200-song playlist; others say "keep it upbeat and fun" and trust us completely.

  • Yes, within reason! Guest requests are filtered through your preferences and the overall flow of the evening. If Aunt Susan requests the Electric Slide and you love it, we'll play it. If she requests death metal at your elegant dinner, we'll politely redirect. You're always in control.

  • We carry backup battery systems for critical components (laptop, controller) that can keep music playing for 3-4 hrs during a power interruption.

  • Yes! Vendor coordination is part of our service. We'll communicate with your:

    • Photographer/Videographer: Timing for special moments, announcements to gather people

    • Venue coordinator: Setup logistics, timeline adjustments

    • Catering: Dinner service timing, cake cutting coordination

    • Band (if applicable): Transition timing if you have both live music and DJ

    We act as your timeline quarterback, making sure everything flows seamlessly.